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Shipping and returns

Delivery

Submitted orders are sent from our warehouse and delivered to Italy approximately within 7 working days. For more distant destinations, please consider a little longer delivery time.
Please consider that your order will be delivered by a courier and you will need to sign it upon arrival.
Consider that we do not do shippings or deliveries on Saturday and Sunday.

Exchange and return policy
How do I make a return?

Your satisfaction is our priority and we hope that what you have ordered will match your expectations. However, if for any reason you change your mind about one (or more) of the products you order you are entitled to make a FREE return no later than 14 days from the date of purchase. In case of exchange, please indicate the size/color you wish to receive by writing to resi@pedu-original.com (please note that you can only exchange on a model of the same amount)

How to return an item:

Contact us by email at resi@pedu-original.com and let us know your intention to return or replace your pair of Pedü.

Close and seal the package with packing tape (to be able to make the return items must retain all labels and be in perfect condition including the packaging).

We will contact a GLS operator who will pick up the package.

How to change or return items purchased elsewhere:

If you need to return an item purchased from one of our authorized retailers, please return to the store where the purchase was made.

Warranty claims

If you need to make a request regarding the guarantee, click here.

Contact us

Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 45 days.
The withdrawal period expires after 45 days from the day on which you or a third party, other than the carrier designated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by an explicit declaration via certified email.

Valtnet s.r.l.
Via Donatori di Sangue, 17 – 23100 Sondrio (SO) – ITALIA
Phone: +39 0342 200596 line 6
PEC: info@pec.valtnet.com

For this purpose you can use the withdrawal form shown here, but it is not mandatory. You can also fill in and send the withdrawal form electronically, we will send you a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail).
To comply with the withdrawal deadline, you have just to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, you will be refunded all the payments you have made to us, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery type offered by us), without undue delay and in any case no later than 45 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such refund. The refund can be suspended until receipt of the goods or until you have demonstrated you have sent back the goods.
Please send back the goods to:

Valtnet s.r.l. – unipersonale
Via Donatori di Sangue, 17
23100 Sondrio (SO)

without undue delay and in any case within 45 days from the day you notified us of your withdrawal from this contract.
The deadline is met if you send back the goods before the 45-day period expires.
We reserve the right to verify the integrity of the returned product, including the packaging and all its parts, as it was sold.

Withdrawal form

(fill in and return this form only if you wish to withdraw from the contract)
– Recipient
Valtnet s.r.l. – unipersonale
Via Donatori di Sangue, 17
23100 Sondrio (SO)
Phone: +39 0342 200596 int.6
E-mail: info@pedu-original.com:
– I/We hereby (*) notify you of the withdrawal from my /our (*) sales contract for the following goods / services (*)
– Ordered on (*)/received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Date

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